Refund Policy | Vsmash Badminton Academy

Refund Policy for Badminton Court and Badminton Coach Booking Services: 

1. Refund and Cancellation: Refund and cancellation requests are strictly NOT ALLOWED. Once the booking is confirmed, no changes or cancellations are permitted.

2. Store Credit: Store credit purchases are not refundable in any form including cash/loyalty points/products. 

3. Exceptional Circumstances: Refunds will only be allowed in exceptional circumstances where we are unable to deliver the booked services due to factors beyond our control, such as natural disasters, venue closures, renovation, coach absent or other unforeseen circumstances.

4. Refund Process: To request a refund in exceptional circumstances, customers must send an email to our customer support team at vba@vsmash.com, stating the reason for the refund request and providing the necessary details of the booking. Refunds will be issued within 7-14 business days of the refund request approval subject to VBA's management reviews and approval. 

5. Refund Amount: The refund amount will depend on the circumstances of the refund request and how much of the service has been delivered. If the refund is due to exceptional circumstances beyond our control, we will calculate the refund based on the percentage of the service not yet delivered. 

6. Refund Method: Refunds will be issued using the same payment method used for the original booking. If the payment was made using a credit card, the refund will be credited back to the same credit card used for the booking. For debit card payments, the refund will be transferred to the related bank account. Customers have to provide a valid local (within Malaysia) bank account for the transfer. 

7. Customers are deemed to agree to this refund policy when purchases/bookings are made.

8. Right to Refuse Refund: We reserve the right to refuse a refund request if we suspect fraudulent or abusive activity or if we suspect that the refund request is not in compliance with our refund policy.

Vsmash Badminton Academy reserves the right to amend this refund policy without prior notice. Customers are advised to review the refund policy before making a booking/purchase.